Frequently Asked Questions
HOW MUCH DO YOU CHARGE?
The golden question! This question if often asked with little or no detail about the event, which makes it difficult to provide an accurate answer. There are many factors that influence pricing and for this specific reason, we require an in-person consultation to discuss the details surrounding your event.
WHAT PACKAGES DO YOU OFFER?
We offer packages for treat tables; please inquire by email. We currently do not offer set package prices for full event decor services. Pricing will reflect the specific decor services and equipment that apply to your event.
HOW FAR IN ADVANCE SHOULD I BOOK?
It is advised that you book your date as soon as you have decided to use our services and have secured your venue. For events requiring more detailed services such as weddings and quinceañeras, 8-12 months is an ideal timeframe to begin planning. Smaller or less detailed events can be done within 3-6 months. Please keep in mind that our calendar gets booked very quickly so, the longer you wait, the higher the chance will be that your preferred date will no longer be available. A discussion, consultation, or written quote does not guarantee that your date will be reserved. Priority is given to the first client who secures their date with a deposit. We are unable to hold dates without a deposit.
HOW DO I BOOK?
Once you have reviewed your quote and decide to use our services, you may book by placing your deposit. The deposit amount is equal to 20% of your package total. Deposits are non-refundable and will be applied toward your total balance.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Payments are accepted via Venmo, Zelle, Paypal (credit/debit processing), and cash.
HOW DOES YOUR PAYMENT PLAN WORK?
After placing your initial booking deposit, you may pay as frequently as you'd like until your balance is fully paid. Half of your total balance must be paid by the 30 day mark prior to your event date. Final payment must be completed 14 days prior to your event date. Late fees may apply.
CAN I MAKE CHANGES?
As event designers, we completely understand that sometimes you might see something new and change your mind on a previously made design choice. In most cases we can accommodate these changes (subject to availability). All major changes must be made 30 days prior to the event date. Any changes made after the 30 day mark, with the exception of minor additions/adjustments, are subject to a 20% rush fee.
MY EVENT IS THIS WEEKEND, CAN YOU HELP ME?
In any case where we have an available date on such short notice, an event requiring decor services that is booked less than 30 days in advance will be subject to a 20% rush fee, depending on the scope of work.
WHAT IF I NEED TO CANCEL?
Cancellation policy is a follows:
180+ days: 100% refund, less booking deposit
90-180 days: 75% refund, less booking deposit
30-89 days: 50% refund, less booking deposit
0-29 days: NO REFUND, may be rescheduled (subject to availability)
Booking deposits are non-refundable.
Days refers to 'calendar days' from event date. Event date is 'day zero' and days are counted backward in time beginning at day zero.